EMS Help Page
The ems.unm.edu customer portal may only be used to request space use in the Student Union Building (SUB), Johnson Center/Field and Outdoor Space at UNM. All other locations, you must reach out via phone to the appropriate contact for the space. Those contacts are available at the bottom of ems.unm.edu.
To Create An Account For The First Time
Click on Welcome Guest and then Sign In at the top right of ems.unm.edu. At the top of the Sign In page you will click the green Create An Account Button. Complete the information on the linked page including your email, password, name, phone number(s) and time zone. UNM is in the Mountain Time Zone. You are required to list at least one phone number so the booker may contact you if there are any issues with your request. Once you hit submit, you will be sent an email from email@example.com to confirm your new account. When you receive the email, click on the link to confirm you would like an account. You will receive a second email from firstname.lastname@example.org when your account is created. At this point you may now Sign In at ems.unm.edu to request space use in the SUB, Johnson Field and Outdoor Space.
I Have An Account, But It Will Not Let Me Login
If you have forgotten your password, use the I've forgotten my password link on the Sign In link. It will email you link to your registered email address to reset your password. The system will also deactivate your account when you have not made a reservation in a while, and resetting your password will not help with this. If you know you have an account registered to the email you are using to login, contact the SUB Event Planning office (505-277-5498 or email@example.com) for SUB requests and the Student Activities Center at (505) 277-4706 for Outdoor Space requests and have them reactivate your account.
Requesting Space Instructions
Once you have logged into ems.unm.edu, Create a Reservation will appear in the column on the left hand side of the page. Click on Create a Reservation and you will have the option to request space use at the SUB, Johnson Center and Outdoor Space. Click on the space you would like to request and it will take you to their portal.
Outdoor Space Use Request Information
Once you have clicked on book now for Outdoor Space, it will take you to the Room Request portal. Enter in the Date, Start Time, and End Time. You will only be able to make requests 72 hours in advance. If your request is within that time window, please call the Student Activities Center at (505) 277-4706 Monday through Fridays, 8:00 am - 5:00 pm for assistance. If your request is outside of that 72 hour window, available locations will start to load as Rooms You Can Request. Spaces will be listed with a descriptive title and a number. A map with locations numbers is available here to assist you in choosing the right location. When you find the location that you like, click on the plus sign in the green circle to the left of the space listing. Notice that there are location options that include multiple locations such as the Duck Pond, Smith Plaza and the SUB Mall. Only use these options if you need all of the space and are having a large event. There is also a Roving Campus option for people who would like to walk around the outside spaces on campus and interact with people in different areas. Once you click on the option(s), it will appear under Selected Rooms at the top of the page. At this point you can click on either Next or Reservation Details to move on to the next section.
Please enter the Event Name and matched the Type as best as possible. For Customer, click the magnifying glass and search for your group or name. If nothing appears, search for (Outdoor Space, and two options should appear. (Outdoor Space Use) - Off Campus Customer and (Outdoor Space - On-Campus Customer. Select the appropriate one. It should load below the search box. At this point you can close this box. Click on the Customer dropdown and you should see your selection appear there. Use the 1st contact appropriate for your organization, or if you name does not appear, use (temporary contact). Complete the Phone Number and Email Address fields. It is important that we have good contact methods for someone with good knowledge of logistics for the event. We usually have to reach out to gather more information. Complete all of the applicable Additional Information fields. Please try and give us as much information as possible so we can properly consider your request. Once these fields are completed, click on the Complete Reservation button. Know that this does not complete your reservation, it is only a request. You will receive an email confirmation from firstname.lastname@example.org with a confirmation PDF page for your event when it is approved. It usually takes our office a minimum of 72 hours to process a request. To check on the status, cancel or make changes with Outdoor Space Use Requests, contact the Student Activities Center at (505) 277-4706.